To book a
holiday with SkiFusion please call or email us with your requirements.
Once dates are agreed, we will make a provisional booking for you. A Booking
Form will be sent to you and your provisional booking will be held for 10 days
to give you time to complete and return the Booking Form with your deposit. On
receipt of a completed Booking Form & deposit, the holiday will be
confirmed by a Booking Confirmation and Invoice. Please check both documents
carefully as soon as you receive them and contact us immediately if any of the
information is incorrect. Payments can be either by cheque or bank to bank
transfer. We will only accept one payment transaction per group for deposits
and one payment transaction per group for final payment.
The group
leader must be at least 18 years old. In making the booking the group leader
confirms that he/she is authorised to make the booking for all the group
members and also that the booking is made on the basis of these booking conditions.
2.
Payment
A deposit
of £100 per person, or full payment if booking within ten weeks of departure,
must be paid at the time of booking. We must receive the balance of the holiday
cost not less than ten weeks prior to departure. This is shown on the
confirmation Invoice. If we do not receive all payment due in full and on time,
we reserve the right to treat your booking as cancelled by you. In this case,
the cancellation charges set out below will be made payable.
3.
Your Contract
A binding contract
between you and SkiFusion comes into existence once your deposit or full
payment has been received and we despatch our Booking Confirmation and Invoice
to You. English law governs this contract and all matters arising out of it. We
both agree that any dispute, claim or other matter, which arises out of or in
connection with this contract or your holiday, will be dealt with by the Courts
of England and Wales only.
4.
The Cost of your Holiday
Once you
have paid your deposit to book your holiday, the price of your holiday is
guaranteed against change, except for increases imposed by the UK or foreign
government or additional security charges imposed after publication. However,
we reserve the right to alter published prices prior to booking. We reserve the
right to correct errors in both advertised and confirmed prices. Please note,
changes and errors occasionally occur. Please check the price of your chosen
holiday at the time of booking.
5.
Changes by You
Please
inform us of errors or changes as soon as possible, errors will be corrected,
changes made if possible. Costs or charges incurred or imposed by any of our
suppliers will be charged to you. If any member of your group is prevented from
travelling, that person may be able to transfer their place to someone else
(introduced by you) providing we are notified not less than two weeks prior to
departure. Where a transfer to a person of your choice can be made, all costs
and charges incurred by us/or incurred by any of our suppliers as a result must
be paid before the transfer can be effected.
6.
Cancellation by You
Should you
or any member of your group need to cancel your chosen holiday once it has been
confirmed, the group leader must immediately advise us in writing. Your notice
of cancellation will only be effective when we have received it in writing at
our office. As we incur costs from the time we confirm your booking, the
following cancellation charges will be payable by the person(s) cancelling:
before 10 weeks prior to departure – deposits only;
10 weeks and less notice - 40% of the fare;
6 weeks and less notice - 50% of the fare;
5 weeks and less - 75% of the fare;
3 weeks and less notice - 100% of the fare.
7.
Insurance
We consider
adequate travel insurance to be essential. It is advisable that all guests take
out holiday insurance. Please read your policy details carefully. It is your
responsibility to ensure that the insurance cover you purchase is adequate for
your particular needs.
8.
Changes and Cancellation by Us
We must
reserve the right to change or even cancel your holiday. Our holidays are
planned long in advance and sometimes the ability of our suppliers to deliver,
changes. This is defined as a change made before departure date. All other
changes are treated as minor. As soon as possible, for a significant change or
cancellation we will offer you these options if we have sufficient time:
a) to
accept the changed arrangements
b) to
cancel with all monies paid to us fully refunded to you
The above
options are not available for minor changes. In all cases our liability for
significant changes and cancellation is limited to the above. We cannot pay
expenses, costs or losses incurred by you as a result of a change or
cancellation. Very rarely, we may be forced by ‘force majeure’ to change or
terminate your holiday after departure but before the scheduled end of your
time away. This is extremely unlikely but if this situation does occur, we
regret we will be unable to make any refunds (unless we obtain refunds from
suppliers), pay you any compensation or meet any costs or expenses you incur as
a result.
9.
Force Majeure
We regret
we cannot accept any liability or pay any compensation where the performance or
prompt performance of our contractual obligations is prevented or affected by
‘force majeure’. In these Booking Conditions, ‘force majeure’ means any event,
which we or the supplier of the service(s) in question could not, even with all
due care, foresee or avoid. Such events may include war or threat of war, riot,
civil strife, terrorist activity and industrial dispute, natural or nuclear
disaster, adverse weather conditions, fire and all similar events outside our
control.
10.
Behaviour
When you
book with us, you accept responsibility for any damage or loss caused by you or
any member of your group. Proper payment for any such damage or loss must be
made at the time direct to SkiFusion. If you fail to do so you must indemnify
us against any claims (including legal costs) subsequently made against us as a
result of your actions. We expect all guests to have considerations for other
people. If in our opinion or in the opinion of any other person in authority,
you or any member of your group behaves in such a way as to cause or be likely
to cause danger, annoyance or distress to any other third party or the damage
to property, we are entitled, without prior notice, to terminate the holiday of
the person(s) concerned. In this situation the person(s) concerned will be
required to leave their accommodation or other services. We have no further
responsibility towards such person(s) including any return travel arrangements.
No refunds will be made and we will not pay any expenses or costs incurred as a
result of the termination.
11.
Special Requests and Medical Problems
If you have
any special request you must advise us at the time of booking and clearly note
it on your Booking Form. Although we will endeavour to pass any reasonable
requests onto the relevant supplier, we regret we cannot guarantee any request
will be met. Failure to meet any special request will not be a a breach of
contract on our part. We regret we cannot accept any conditional bookings, i.e.
any booking which is specified to be conditional on the fulfilment of a
particular request. All such booking will be treated as ‘standard’ bookings
subject to the above provisions on special requests. If you or any member of
your group has a medical problem or disability which may affect your holiday,
please advise us before you confirm your booking so that we can advise as to
the suitability of the chosen arrangements. In any event, you must give us full
details in writing at the time of booking. If we feel unable to properly
accommodate the particular needs of the person concerned, we reserve the right
to decline/cancel their reservation.
12.
Passports Visas and Health Requirements
A full
British passport presently takes four weeks to obtain. Requirements may change
and you must check the up to date position in good time before departure.
Information on health is contained in the Department of Health leaflet, T4
(Health Advice for Travellers) available from your local Department of Health
office and most Post Offices. For European holidays you should obtain a
completed and issued E111 card (details in leaflet T4 referred to above) prior
to departure. British citizens require a full 10-year passport.
It is your
responsibility to ensure that you are in possession of all necessary travel and
health documents prior to departure. All costs incurred in obtaining such
documentation must be paid by you. We regret we cannot accept any liability if
you are refused entry onto any transport or into any country due to the failure
on your part to carry correct documentation. If you or any member of your party
is not a British citizen, or holds a non-British passport, you must check
passport and visa requirements with the Embassy or Consulate of the
country(ies) to or through which you are intending to travel. If failure to
have any necessary travel or other documents results in fines surcharges or
other financial penalty being imposed on us, you will be responsible for
reimbursing us accordingly.
13.
Delay
Guests will
normally receive the normal airline complimentary catering and accommodation
depending on the length of delay. We cannot provide any assistance or accept
any liability in the event of delay.
14.
Ski Hosting Service
The ski
hosts are not instructors. Guests are responsible for assessing their own
capabilities and participate in ski hosting at their own risk. There is no
obligation by the ski host to escort a guest to easier terrain or to the base
of the ski lift if requested by the guest. All ski hosting is restricted to
runs that are open and within the secure area of the resort. It is the guest’s
responsibility to ensure that they are aware of the standard of the proposed
route. This service is dependent on safety, numbers and conditions. The ski
host’s decision is final. We do not accept responsibility for accidents or
injuries incurred whilst skiing with our ski host. Ski Hosting is free of
charge and is subject to local regulations. We reserve the right to withdraw
this service at any time.
15.
Extras Refunds
Refunds for
part use of a lift pass, rental or instruction cannot be made.
